Payment Options only showing with "classic ID" URL | Voters

Payment Options only showing with "classic ID" URL

complete

Sean Brooks

When importing a new customer through Offline Sales, the Payment Options area on the newly created customer does not show the imported card. However, if you go to the same URL using the "classic ID", the information shows.

March 20, 2020

Colin Hili

marked this post as

complete

Colin Hili

marked this post as

in progress

Colin Hili

We've found a few situations where this behaviour occurs. We will solve these issues and turn off old admin in cycle 7 starting around the 18th of May.

Colin Hili

marked this post as

planned

Colin Hili

Hey Sean Brooks can you give me a screenshot and the URL that is taking you to the "classic" URL screen please?

Sean Brooks

Colin Hili: I guess I should note that this is Sandbox. I got here by the following steps:

Click on a customer's name in the Offline Sales Admin
Once here, I looked into their transaction history
Clicked into a Card Deposit. This is where the URL changed
Clicked into their Payment Options (https://admin.sandbox.mater.jumdev.com/customer/15909564/payment-options)

You can see the Payment Options on this page but not on https://admin.sandbox.mater.jumdev.com/customer/ZZC3-ZX0D-7QR4-0KFT/payment-options for the same customer