Changelog
Follow up on the latest improvements and updates.
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improved
Digital Experiences
Commercial
Charity
Navigation improvements to PBJ websites
Navigation improvements to PBJ websites have been released to provide a cleaner customer experience and the ability to scale to support more products. The new navigation is also optimised for mobile view.
Among the most notable changes are:
- Rearranged locations of buttons at the top of the page
- Simplified top section to minimise clutter
- Items moved to a side panel that slides out
- Hover state removed for buttons and changed to click state
- Revamped right-hand side menu to include a slide-out navigation for the account section
The changes are outlined in this document. You can also view a walkthrough of the changes in this video.
For any further information, please contact Product Support at support@poweredbyjumbo.com or get in touch with your Account Manager.
improved
Customer Account Management
Digital Experiences
Commercial
Charity
Marketing
Communication Preferences now available in PBJ Apps
Communication preferences have now been fully implemented into PBJ Apps.
This converts the pre-existing
Email preferences
screen to Communication Preferences
and provides customers with more granularity as to what types of communication methods they can opt-in/out of. All communication methods, excluding push, will appear under Communication Preferences.
My Account
Communication Preferences
Push Communication Method
Apple altered its stance on push notification preferences in early 2021. Apple now expects Apps to provide a method for users to opt-out from receiving Push messages:
>
4.5.4
Push Notifications must not be required for the app to function, and should not be used to send sensitive personal or confidential information. Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt-out from receiving such messages. Abuse of these services may result in revocation of your privileges.Due to this, the
Push
communication method is listed under Notifications
on the My Account
page of the app. The
Push
communication method will appear regardless of whether COMM_PREFERENCES_METHODS_ENABLE is enabled or not. Opting out of Push Notifications disables all forms of push messaging, regardless of channel/type.
My Account
Push communication method
If you require more information about this feature, visit our Knowledge Base article or contact the Client Success team at support@poweredbyjumbo.com.
The user interface for selecting operator role capabilities has been improved and the list of available capabilities has been audited and reduced to increase ease of use.
The list of operator role capabilities has been reduced by:
- Removing deprecated capabilities
- Merging capabilities together
The UX has been reframed to:
- Logically group capabilities into features
- List capabilities in alphabetical order within feature groups
- Communicate the purpose of each capability in a clearer way
The current list of operator role capabilities can be found here.
Steps detailing how to create and edit operator roles can be found here.
The list of renamed and merged capabilities can be found here.
If you require more information about these changes, contact the Client Success team at support@poweredbyjumbo.com.
improved
Sales Channels
Customer Data
Commercial
Charity
Sales channel can now be updated through Offline Sales tool
When using the Offline Sales tool, the sales channel normally defaults to the uploading Admin's channel. This has been improved to accept the sales channel from the uploaded CSV file.
The following behaviour can be expected:
- If the channel column exists, the value must be mandatory and valid for all row items
- If the channel column does not exist, the uploader's default channel is used instead
- There will be a hard validation error if the channel is invalid or empty
- The channel column, if supplied will be used over the uploader's default channel
For more information on uploading and processing Offline Sales, click on one of our Knowledge Base articles below:
new
Lottery Operations
Operator Management
Commercial
Charity
Two-Factor Authentication now available on Powered by Jumbo Admin
Two-Factor Authentication is now supported on PBJ Admin.
PBJ Admin users are able to choose any desired third-party authentication app to be used during the login process.
The Powered By Jumbo Platform is managed under a best practice Information Security Standards (ISO 27001). This standard helps shape our policy, procedures and practices to protect the way we provide and enhance the PBJ Platform. The main goal of this added security is to protect the confidentiality, integrity and availability of the platform and the data contained.
Two-factor authentication can be managed via:
- 'Account settings' page in PBJ Admin
- The administrator's details accessed via the list of administrators on the 'Operations' page
If you require more information about this feature, visit our Knowledge Base article or contact the Client Success team at support@poweredbyjumbo.com.
new
improved
Sales Channels
Operator Management
Charity
New Affiliate System on Powered by Jumbo
Powered by Jumbo now has the functionality that allows PBJ instances to effectively leverage their corporate partnerships' customer base which will lead to an increase in overall sales.
The new affiliate system includes accurate affiliate reporting which gives visibility on how many sales these partners are generating for your brand. The affiliate code will be associated with the ticket sale information, which can be found on the wager table in metrics.
Affiliate sales are currently only available via URL links and offline sales upload.
In order to add and manage affiliates, a PBJ Admin user will need to be assigned to a role with the following capabilities enabled:
- Add affiliate
- Edit affiliate
If you require more information about this feature, visit our Knowledge Base article or contact the Client Success team at support@poweredbyjumbo.com.
new
Operator Management
Commercial
Charity
System Service Administrator on Powered By Jumbo
A new System Service role and administrator have been implemented on the Powered by Jumbo platform.
The System Administrator garners greater clarity for auditing processes and enhances utility within the system for the future. It will only be used by back-end processes to attribute administrator-type actions to the system, like running back-end scripts to clean up data or cancel invalid tickets.
The System Service administrator will be labelled as internal and it will not be possible to edit or login to this account. The System Service role has no capabilities and is marked as locked.
If you have any further questions, contact Client Success by sending an email to support@poweredbyjumbo.com.
new
Customer Account Management
Operator Management
Digital Experiences
Charity
Marketing
Paper Tickets Are Now Available for Online Supporters in Powered by Jumbo Admin
PBJ Admin users now have the ability to:
- Opt online supporters into receiving paper tickets for all purchases
- Send single paper tickets to online supporters
- Resend paper tickets to online and offline supporters
This new functionality provides an easy solution that addresses the large number of requests for paper tickets, saving time and effort. Tickets sent out via a mail-house can provide marketing opportunities as tickets of this calibre are more aesthetically pleasing.
In addition, paper tickets can be favoured by long-standing VIP supporters. This reduces the need for workarounds with various mail-houses and makes the paper ticket functionality more aligned across the PBJ platform.
Paper Ticket Opt-in
Sending/Resending A Single Paper Ticket
Paper Ticket Options on Old Customer Profile
The paper ticket opt-in functionality has only been enabled on PBJ sandbox instances, to be used for training. Please contact Client Success when this desired functionality should be enabled on your PBJ production instance.
Offline customers are automatically included in the paper ticket export. This method should only be used for resending paper tickets to offline customers.
If you require more information about this feature, visit our Knowledge Base article or contact the Client Success team at support@poweredbyjumbo.com.
new
Sales Channels
Operator Management
Charity
Operators within Powered by Jumbo Admin can now be added to Sales Organisations
As a way to attribute sales to specific Suppliers or Sales Organisations, we have enabled clients to assign an operator or admin to a 'Sales Organisation', removing the need to use 'Channel' to determine the supplier or sales organisation.
To add or view a Sales Organisation, navigate to Operations > Sales Organisations.
The Sales Organisation for each operator can be configured in PBJ Admin under the Administrator details page.
Please note that Sales Organisations cannot be deleted once created, but they can be disabled. Users who are assigned to an organisation that gets disabled will be associated to 'null.'
Key benefits of this feature include:
- Clients will easily be able to attribute sales to their correct Channel and Supplier
- Reports will be able to be broken down by Supplier/Sales Organisation more easily, reducing frustration and operational expenditure on reporting
A new Organisation table has been built in the Metrics DB. Furthermore, organisation and administrator ID have been added to the Wager table in the Metrics DB. Organisation will appear in PBJ Admin reports in near future.
If you require more information about this feature, visit our Knowledge Base article or contact the Client Success team at support@poweredbyjumbo.com.
new
Customer Account Management
Digital Experiences
Charity
Transactional emails can now be managed in Powered by Jumbo Admin
A new system email editor microservice () has been integrated into PBJ Admin UI to enable users to manage system or transactional emails easier.
Editing system emails can now be managed without technical assistance. Users can enable or disable emails, edit the email content easily, and preview the email before publishing. Similar to the Draw CMS, the Email CMS also has a draft function.
Current transactional emails include:
- Ticket Confirmation Email
- Password Update
- Password Reset
- Account Locked
- Recurring Purchase status (paused/cancelled/failed)
The Client Success team will set up the email templates in your PBJ Admin instance and will schedule a handover at the appropriate time. If you have any questions or concerns, please contact Client Success at support@poweredbyjumbo.com.
To know more about how to manage system emails, read our Knowledge Base article here.
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