Add ability to schedule future date for purchase of ticket
under review
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Paul Stockwell
Our call centre operators often speak to customers who want to purchase tickets but tell us they can’t do it today because they are waiting for their next payday or similar. Rather than losing the sale, in our current system we can schedule the payment to happen on a future date. We’d like to see this created in PBJ so that during an operator sale there’s an option to delay the purchase to a future date prior to the close of the current draw.
Colin Hili
under review
Colin Hili
Am I right in assuming this is an operator only offering currently Paul Stockwell?
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Paul Stockwell
Colin Hili: Correct. This is only used over the phone where someone suggests they can't buy today but would be able to in the next couple of weeks.
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Paul Stockwell
We've estimated this is worth between $8k and $12k in sales per draw currently (value of successfully processed delayed payments).