Draw specific terms and conditions difficult to find
under review
S
Simone Elliott
Our supporters are reporting difficulties finding the draw specific terms and conditions. Is it possible to list these under the main terms and conditions on the landing page? If this isn't possible it may help make it clearer for the supporter by re-naming the link in the footer "Website and Application Terms and Conditions".
Alternatively is there any other solution to make these easier to find?
Patrick Gordon
under review
Patrick Gordon
Hey Simone,
Do you know what information customers are looking for the in the draw T&Cs?
S
Simone Elliott
Hi Patrick Gordon: Supporters are typically looking for the number of tickets available in the draw. It seems that supporters expect this information in the terms and conditions link at the bottom of the page and don't subsequently look in the FAQs or on any other pages when they don't find this.
Thanks
Simone
Patrick Gordon
Simone Elliott: OK.
If this is information that supporters are looking for, would it be of benefit to surface it so it can be easily found? Perhaps it could be added to the draw content? See attached image
S
Simone Elliott
Hi Patrick Gordon. This isn't a suitable solution for us. We don't wish to draw attention to the number of tickets available to all supporters who visit the lottery page. Showing this could potentially be a barrier to purchasing as our lotteries typically have more tickets available than our competitors (due to the MPH price point).
Would it be possible to change the wording of the link in the footer to "Website and Application Terms and Conditions"? We think changing this would make it clearer that this doesn't contain lottery specific information and prompt the user to look at the lottery page.