EF would like to offer marketing preferences to our Star Supporters (loyalty members). We have had an increase in complaints now that SS's who have an email address only receive an email copy of tickets etc. We have created a workaround in the interim of keeping a rcord of those supporters who want a hard copy of tickets and brochure but would like this to be a preference in the customer record. We will continue emailing them also. Kirsty will provide Naren with numbers on this but it is becoming increasingly important as our most important supporters are not happy with the current options. The aspiration of winning also comes from a physical ticket on the fridge or flicking through the brochure vs the online options for certain portions of our customer base.