K
Kirsty Moore
Current Process:
  • Staff data enter orders & put chq #s etc in a note on supporter account.
  • We manually type up our own chq/MO listing for our reconciliation and to be able to locate error orders (ideal if this was available through the platform to minimise time and resources)
  • If EOD doesn’t balance, we then use our chq/MO listing and pull a report of deposits from PBJ and manually trawl through both lists until an error is found (Matching what we have entered VS what we have recorded to give to bank)
All of this relies on data entry accuracy from staff – nothing in PBJ can confirm what we are entering matches what we physically have & sent to the bank.
When an error occurs, it can take all day to find.
Twice in the last week we have had errors of staff entering incorrect amount for an order VS the actual Chq amount received.
- 1 case we gave the supporter $20 more than what we received
- Other case we gave them $20 less than what we received
These issues take several hours to find plus more time to fix which impacts our banking & accounts reconciliation. An easy, efficient way to search for information is what is required.