Paused Subscriptions
under review
A
Amanda McMillan
With the current pause functionality being unending it is difficult to determine what a supporters true intentions are. We would like to see some form of time limit placed on paused cancellations in order to make them truly paused as an unending pause is essentially the same as cancelled.
Colin Hili
under review
Colin Hili
I can see how you've come to that conclusion. I agree that paused can be used by supporters in a multitude of ways -- although most clients have opted to hide both the Pause and Cancel button for the Subscription type.
I have two hypothesis around retention of recurring payments:
* the more control supporters have with their subscription the more likely they'll down grade the $ instead of cancelling
* pausing for a set period will avoid cancellation of a subscription and potentially a $ reduction
I'd love to work with you on how we can look to instrument and validate these sort of hypothesis.