Requests

Advising key internal staff that a draw has both opened, closed or been sold out in realtime - current shortfall in PBJ Admin >Account Settings > Event Subscriptions link > selectable parameters The current https://help.poweredbyjumbo.com/knowledge-base/how-to-get-admin-event-subscription-alerts/?preview=true#3-navigate-to-event-subscriptions alerts information describes current functionality delivered under the PBJ Admin >Account Settings > Event Subscriptions link, the ability to provide a realtime alert for closed draw is available but there is no ability to request a realtime alert for closed or sold out draws such that operators are aware that no more tickets can be requested of the stated draw. This will help in the following instances: If callers are requesting tickets the operator will be notified the moment no tickets are available in a specified draw - i.e. proactive management as opposed to trying to buy tickets and not being able to, especially when we have a number of staff working and when we are nearing the last 1-2 days of a lottery - for draws that may potentially sell out.. Key operational staff are aware that the lottery has opened / closed / sold out and therefore is visible / no longer visible to supporters on the PBJ OZ Lotteries website.

It is important to maintain a true representation of the status of all tickets in a draw. It is often necessary to correct ticket statuses after a draw has been completed. This may be as the result of a chargeback or refunding a customer who had accidentally purchased the ticket. It would be of value to be able to cancel these tickets and reflect the fact that the tickets had been cancelled after the draw had been completed for historical audit purposes.